If an article is not convenient for you, to turn(return) him(it) to us accompanied with a photocopy of your invoice (or of a mail with all your coordinates and the references of your command(order) or invoice), in its original packing *, carriage paid in 15 days following the delivery. On it documents, you will clarify the purpose of this return:

REFUND(REPAYMENT) If you wish to be paid off one or several articles. The refunds(repayments) are made by letters check or directly there recréditant your bank card in the month according to return.

EXCHANGE If you wish to make a reference exchange, in that case made differences of price lists(rates) between articles without forgetting the expenses of forwardings, join(contact) a regulation(payment) of the difference or in case of too much paid(poured), clarify if you wish to be paid off or to have a purchase voucher for your next orders.

For returns or exchanges of the big products, we deeply advise you to phone us before the forwarding to have advice(councils) on the protection and the packaging to be made to avoid quite deterioration in the transport and be so refused to the arrived.

The returns are not accepted if these conditions are not filled(performed) or if the goods are damaged or turned(returned) carriage forward or there against refund(repayment).

* By original packing it is necessary to understand(include) her(it) limps, the blister pack or others containing specific in the product in which the article is sold and without whom(which), he cannot be marketed as originally.

 GUARANTEE and S.A.V.
If in spite of our controls you received a defective article, to phone us and to turn(return) him(it) to us accompanied with a photocopy of your invoice (or of a mail with all your coordinates and the references of your command(order) or invoice), carriage paid. Bitter control and subject to a custom(usage) corresponding to the destination of the product, us shall have a practice free of charge in its replacement or has its repair. The conditions of AFTER-SALES SERVICE DEPARTMENT for articles benefiting from a guarantee of 1 year or more, are stipulated on invoices.

TREATMENT OF YOUR COMMAND(ORDER) The commands(orders) are in more than 90 % of the cases treaties and sent under 48 hours of their reception. Our stocks are very important but we can be for a moment in shortage of stock on an article, in that case if the resupplying is fast, your parcel is put in on hold some days and if periods(delays) of resupplying is longer, your parcel is sent in succession and the remainder will be later sent to you.

YOUR GUARANTEES: if you settled(adjusted) your command(order) in Bank card, its debit(flow) will be made only in the daytime by the expedition(shipping) and that for the amount of the really sent goods (in case of deferred product). For a perfect information, the state of treatment of your command(order) will be sent to you by e-mail, you can also follow him(it) in " your account " column " your commands(orders) ".

DELIVERY PERIODS For small parcel, expedition(shipping) in the daytime even by post in FOLLOWED COLISSIMO, delivery periods 72 hours on average (except Saturday, holidays or command(order) crossed(spent) after 12 hours.) for more voluminous parcel, expedition(shipping) every day in messaging, delivery on average under 5 in 12 days.

TRANSPORT COSTS METROPOLITAN FRANCE The freight costs are calculated according to the weight of the command(order).
Every product is weighed, and the cost of transport calculated as below:


REMOVAL(KIDNAPPING) GOODS We are specialized in the mail-order selling and as such do not arrange a store of classic exhibition(exposure). We cannot thus make of spot sale. However you can make the removal(kidnapping) of your command(order) for our counter ONLY by sending her(it) to us with your regulation(payment) days preceding your visit. Possible removal(kidnapping) ONLY on produce you from 2 pm till 5 pm from Monday till Thursday.

CONDITIONS OF REGULATION(PAYMENT) You have the choice between 2 possibilities:
1) The most common(current), you place your order on this site and you settle(adjust) in bank card (this site is reassured(secured)) 2) You do not wish to settle(adjust) in bank card, to do it place your order on this site, print and send her(it) we by mail accompanied of your regulations(payments) by check in the order of "Luxbag".

GUARANTEES AND RESERVES OF OUR TERMS OF SALE Of express agreement our goods stay our complete property until the day of their perfect regulation(payment) according to the terms of the law N ° 80335 of the 12.05.1990. For the sale to the professionals, of express agreement in case of dispute about the goods, about the price(prize,prices,prizes) or about payment, that it is about command(order) or about contract, any jurisdiction will be the only skill(competence) of the court of TOURS 37, even in case of plurality of defenders and we cannot even by call(appeal) in guarantee be quoted in front of other courts.Any opposite clauses of our contracting parties are considered invalid.